Refund policy

At sunglassessale.us, we want you to see the world clearly and be 100% satisfied with your purchase. If your new shades aren't exactly what you expected, we are here to help with a straightforward return and exchange process.

1. Return Window
You have 30 days from the date you receive your order to request a return or exchange.

2. Eligibility for Returns
To ensure a smooth refund process, please ensure the following:

The item must be unused, unworn, and in its original condition.

The product must remain in its original packaging (including the case, cleaning cloth, and any tags).

A valid proof of purchase (order number or receipt) is required.

Please Note: Items returned in a damaged or used condition may not be eligible for a full refund.

3. Exchanges (Defects or Errors)
If you received a product that is defective, damaged during shipping, or simply the wrong model, we will make it right. Please contact us within 7 days of delivery to arrange a replacement.

4. How to Start a Return
To initiate a return, please follow these steps:

Contact Us: Send an email to support@sunglassessale.us with your order number and a brief description of the issue.

Wait for Confirmation: Our team will provide you with specific return instructions and verify the return address.

Ship the Package: We recommend using a trackable shipping service, as we cannot be responsible for lost return shipments.

Return Shipping Address:334 Heron Way Tigard, Indiana, 46202 United States

Note: Unless the return is due to our error (wrong or defective item), the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

5. Refund Process
Once your return is received and inspected:

We will notify you via email regarding the approval or rejection of your refund.

Processing Time: Approved refunds are processed within 7 business days.

The credit will automatically be applied to your original method of payment.

Please keep in mind that banks and credit card companies may take additional time to post the transaction to your account.

6. Damaged or Incorrect Orders
If your glasses arrive broken or you received the wrong pair, please reach out immediately (within 7 days) and include:

Your Order Number.

Clear photos of the damaged item and the shipping packaging.

7. Contact Our Support Team
We are here to assist you!

Email: support@sunglassessale.us

Phone: +86 13958698555

Response Time: We typically respond within 24–48 hours.